Frequently Asked Questions
Everything you need to know about credits, models, and billing.
General & Models
Which AI models do you support?
We support a wide range of top-tier generative models including OpenAI’s Sora 2, Google’s Veo 3.1, Hailuo (Minimax), Grok Imagian, and Wan 2.1 for video. For images, we offer Nano Banana Pro, 4o Image, and more.
Can I use the generated videos commercially?
Yes! You own full commercial rights to all content generated using our platform. You are free to use them for ads, social media, YouTube, or client work without attribution.
Credits & Billing
How does the credit system work?
We use a simple “Pay As You Go” model. $1 USD equals 100 Credits. Different models consume different amounts of credits based on complexity (e.g., a standard image might cost 1-2 credits, while a high-quality 10s video might cost 60+ credits).
Do my credits expire?
No. Since we operate on a top-up basis rather than a monthly subscription, your purchased credits do not expire as long as your account remains active.
What payment methods do you accept?
We support international credit/debit cards. Additionally, for users in Pakistan, we support local payment methods including Easypaisa, JazzCash, SadaPay, NayaPay, and Bank Transfers. We also support WeChat Pay.
Support
How can I contact support?
You can reach our support team directly via email at support@myreelgen.com. We typically respond within 24 hours.
Seamless Payments Worldwide
Card Gateways
Easypaisa
JazzCash
WeChat Pay