MyReelGen

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Legal Policies

Below is a complete, combined Legal Policies Page for MyReelGen AI, including:

  • Privacy Policy
  • Terms & Conditions
  • Refund / No-Refund Policy
  • Service Policy (digital SaaS)
  • Contact & Business Information

Everything is formatted cleanly so you can paste it directly into your website as a single Legal / Policies page.

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MyReelGen AI — Legal Policies

Last Updated: [insert date]

MyReelGen AI is operated under Eval Info and Legacy Fusion LLC.
These policies apply to all users accessing or using the MyReelGen AI platform, including our website, app, and services.

1. Privacy Policy

1.1 Information We Collect

We collect the following information when you create an account or use our services:

  • Name
  • Email address
  • Password (securely hashed)
  • Phone number (if provided)
  • Social login data (Google, etc.)
  • User-generated content (prompts, uploaded images, videos)
  • Generated content produced through the platform
  • Device and usage data (IP, browser type, etc.)

We do not collect or store credit/debit card information.
All payments are handled securely by Stripe.

1.2 How We Use Your Information

We use your information to:

  • Create and manage user accounts
  • Provide AI video and image generation services
  • Process credit purchases
  • Improve platform performance
  • Ensure security and prevent misuse
  • Communicate service updates or support messages

We do not sell or rent your data.

1.3 User-Generated Content & Storage

Your prompts, images, and videos are processed by third-party AI models (OpenAI, Google DeepMind, MiniMax, xAI) only for the purpose of generating output.

Generated content is stored temporarily for 24–72 hours unless saved by the user.
Auto-deleted content cannot be recovered.

1.4 Data Sharing

We share minimal necessary data with:

  • Stripe (payment processing)
  • Supabase & Vercel (database & server infrastructure)
  • Third-party AI model providers (to process your requests)

We do not allow third parties to use your content for training unless their own policies permit privacy-safe processing.

1.5 User Rights

Users may request:

  • Account deletion
  • Data removal
  • Correction of personal details

Contact: support@myreelgen.com

2. Terms & Conditions

2.1 Service Overview

MyReelGen AI provides AI-generated video and image services using top-tier AI models including:

  • Sora
  • Veo
  • Hailuo
  • Grok Imagine

Users purchase credits, which are consumed per generation.

2.2 Eligibility

Users must:

  • Be at least 18 years old
  • Agree to these policies
  • Provide accurate account information

2.3 Account Responsibility

Users must keep their login credentials secure.
We may suspend accounts for abuse, fraud, or policy violations.

2.4 Credit Purchases

  • Credits are added to your account instantly after payment
  • Credits are non-refundable once used
  • Prices may change at any time
  • Credits cannot be transferred to another user

Payments are processed securely by Stripe.

2.5 Content Restrictions

You must not generate or upload content that:

  • Breaks any law
  • Contains explicit minors
  • Promotes violence or extremism
  • Violates copyright
  • Creates deceptive deepfakes
  • Harms or misleads others

Violation may result in immediate account suspension.

2.6 Platform Availability

We do not guarantee:

  • Continuous uptime
  • Model availability
  • Error-free output
  • Specific quality or style of generated videos

Service may be interrupted due to updates, third-party model issues, or maintenance.

2.7 Limitation of Liability

We are not liable for:

  • Lost generated files
  • Business losses
  • Output quality issues
  • Downtime or service errors
  • Actions taken by external AI model providers

Use of the platform is at your own risk.

3. Refund & No-Refund Policy

3.1 Non-Refundable Digital Credits

All credits purchased on MyReelGen AI are non-refundable, except in special cases listed below.

3.2 No Refunds For:

  • Used credits
  • Completed AI generations
  • Poor-quality output
  • Wrong prompt entered by user
  • Service downtime caused by third-party AI models
  • Account suspension due to violations

3.3 Refunds May Be Granted Only If:

  • A duplicate payment was made
  • Stripe confirms payment was taken but credits were not delivered
  • An unauthorized transaction occurred (with proof)

Requests must be made within 48 hours of the transaction.

3.4 How to Request a Refund

Email: support@myreelgen.com
Include:

  1. Full name
  2. Registered email
  3. Transaction ID
  4. Screenshot of the issue
  5. Reason for the request

Refund decisions are made at our discretion.

4. Service Policy (Digital Delivery)

MyReelGen AI delivers services digitally with instant access after credits are purchased.

4.1 Delivery of Service

  • Credits are delivered instantly after payment
  • Video generation begins immediately after user submits a prompt
  • Output is stored for 24–72 hours before auto-deletion

No physical goods are shipped.

4.2 Support

Support is available through email at support@myreelgen.com
We typically reply within 1–3 business days.

5. Cookie Policy (Basic)

We use minimal cookies for:

  • Login sessions
  • Security
  • Platform functionality
  • Basic analytics

We do not use advertising or third-party tracking cookies.

6. Legal & Business Information

MyReelGen AI
Operated by Eval Info & Legacy Fusion LLC

Physical Address:
KHAN GUL COLONY,
ASHRAFIA HOUSE,
PO LACHI,
LACHI PAYAN,
TEHSIL LACHI,
DISTRICT KOHAT, Pakistan

Support Email:
support@myreelgen.com

7. Changes to Policies

We may update these policies periodically.
Users will be notified via email or platform notice if significant changes are made.

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