Last Updated: 12/03/2025
This Refund Policy applies to all digital credits, purchases, and AI generation services offered on MyReelGen AI, operated under Eval Info and Legacy Fusion LLC.
1. Digital Credits Are Non-Refundable
All credits purchased on MyReelGen AI are non-refundable once:
- Credits are successfully added to your account
- Any portion of the credits has been used
- A generation request has been processed
Since our product is a digital service delivered instantly, we cannot reverse transactions after credits are applied.
2. No Refunds for Generated Content
Refunds cannot be issued for:
- Completed AI-generated videos or images
- Poor-quality results
- Incorrect prompt usage
- Variations in output style, length, or realism
- Failed generations caused by unsupported or inappropriate prompts
AI output quality may vary based on the selected model, prompt clarity, and model provider limitations.
3. When Refunds May Be Considered
Refunds may be granted only under the following conditions:
3.1 Duplicate Payment
If you were charged twice for the same transaction.
3.2 Technical Error During Payment
If Stripe confirms that a payment failed but credits were not delivered.
3.3 Unauthorized Transactions
If your account was accessed without permission (requires proof).
Important:
All refund decisions are at the discretion of MyReelGen AI after investigating the claim.
4. No Refunds for Misuse or Policy Violations
Refunds will not be issued for:
- Account suspension due to policy violations
- Generating prohibited or harmful content
- Attempting to reverse Stripe payments after credit usage
5. Content Storage Disclaimer
MyReelGen AI temporarily stores generated content for 24–72 hours.
We are not responsible for:
- Lost files
- Expired content
- Missed downloads
Users are responsible for saving their files before auto-deletion.
6. How to Request a Refund (Eligible Cases Only)
If you believe you qualify for a refund based on Section 3, contact us at:
Please include:
- Full name
- Registered email address
- Transaction ID
- Amount paid
- Reason for refund request
- Screenshots (if applicable)
We typically respond within 1–3 business days.
7. Payment Processor
All payments are securely handled by:
Stripe, Inc.
We do not store or control card information.
Stripe’s own policies also apply to digital purchases.
8. Acceptance of This Policy
By purchasing credits or using MyReelGen AI, you acknowledge and agree to this Refund & No-Refund Policy.
9. Contact Information
MyReelGen AI
Operated by Eval Info & Legacy Fusion LLC